Stream C - Technology: Jo Standing

Presentation Title: Sharing Information and Joined Up Government UK.  
Stream: Technology
Presenter:
Name Jo Standing
Organisation Alphawest, WA
Title

Solutions Architect

 
Short Biography

Jo Standing is currently responsible for solution architecture of enterprise content management (ECM) solutions, including business analysis, change management and increasing the awareness of the WA Government Common Use Arrangement (CUA) within government and commercial organisations. She has expertise in business analysis in both the implementation of information management and workflow capabilities, and is involved in the delivery of ECM solutions to the Government through Alphawest’s recent appointment with Hummingbird to the WA Government’s CUA.

Jo has over eight years of experience in the IT industry with over six in electronic document and records management (EDRM) and ECM in the UK, and a strong background in records management. She gained in-depth knowledge in EDRM solutions in her previous positions at Hummingbird, Capita Group and Anite Public Sector in the UK. Within these roles, Jo was responsible for solution architecture for council wide corporate roll-outs (up to 2500 users) of document and records management and integration, as well as being deployed internally by Capita to ensure the records management within the solution addressed The National Archives standard 2002 (ISO15489) and best practice for evidence in court. These implementations included workflow applications for divisional processes in social care, planning, legal etc. In addition, Jo has also provided business analysis and solutions to the commercial sector including insurance, legal, manufacturing and distribution.

Within the Social Care area Jo has developed applications in conjunction with local authorities for Electronic Social Care Record following investigations into Victoria Climbie and Soham Murders.

Jo has experience of working with integration projects to truly Join-up Government for Citizen Access and enabling electronic service delivery to Planning, Housing, Rates and Benefits, Freedom of Information and can discuss how this was achieved in the UK with technology and internal change.

 

 

About Presentation (Abstract)

Knowledge workers in Australian Government face challenges presented by the shift to online services to achieve e-government targets. IT professionals need to provide information management systems that perform with effortless efficiency to deliver services to citizens. Jo will reveal how the UK Government has addressed sharing information across agencies, using enterprise content management tools.  

Jo will outline issues that have arisen from a lack of sharing of information in Social Care, following on from the Soham Murders and Victoria Climbie incident. She will describe how UK Government combines technology solutions to ensure that ALL agencies have the correct information available and at the same time, ensure access is on a ‘need to know’ basis only. 

Tony Blair issued the e-government agenda to have all government services delivered online, or through alternative media such as digital TV. Jo will review the following technologies and how they have been implemented to achieve this agenda:

  • CRM Solutions for Service Delivery
  • Enterprise Application Integration Tools
  • Business Process Management and Workflow solutions
  • Knowledge Management to Content Management
  • Integrated E-forms
  • EDRM
  • Back office/Line of Business Applications
  • Single Data Repository and ‘The Golden Record’
Jo will also fill us in on how the UK government is addressing fraud through utilising integration technologies and CRM.

 



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